Need help with Sanitas health insurance in English? Spanish Health Insurance is an exclusive Sanitas agent with an English-speaking team. We help you choose and apply for a Sanitas policy, and we look after our customers once their cover starts. This page also shows where to find Sanitas’s own contact numbers and how to use Mi Sanitas in English.
Our native English-speaking team guides you through your quote, application and insurance documents, and continues to help once your cover starts. If you aren’t sure who to contact, ask us and we’ll point you in the right direction.
Our phone lines are open Monday to Friday, 9:00–18:00 Spain time (CET/CEST). Message us whenever suits you. Our English-speaking team also replies outside office hours when available.
The Mi Sanitas app is available in English and Spanish. Once you are insured, use them to find doctors, book appointments, show your digital card and download your policy documents.
A little preparation helps us answer your question first time, by WhatsApp, email or phone.
Your policy or membership number, which is on your Sanitas insurance card.
A short description of what you need, with any dates, doctors or reference numbers involved.
Any deadline we should know about, such as a visa appointment or renewal date.
Please don’t send detailed medical information by WhatsApp. If it’s needed, we’ll explain the right way to share it.
If Something Goes Wrong
Making a complaint
If you’re unhappy with our service, you can tell us directly and we’ll try to put it right. A formal complaint, whether about our service as Sanitas’s exclusive agent or about your policy or a Sanitas decision, is made to Sanitas’s Customer Service Department (Servicio de Atención al Cliente); its contact details are in your policy documents.
If that complaint is rejected, or you receive no reply within the legal time limit, you can take it to the complaints service of Spain’s insurance regulator, the DGSFP. DGSFP complaints procedure (in Spanish) →
The Mi Sanitas app is available in English, so you can manage your digital card, appointments and policy documents in English. For personal help in English, Spanish Health Insurance, an exclusive Sanitas agent, answers by WhatsApp on +34 632 935 154, by email at info@spanish-healthinsurance.com, and by phone on +34 868 290 730 (Spain), 020 3925 8884 (UK) or +1 646 222 5288 (USA). Sanitas’s own numbers for authorisations and medical advice are on your insurance card and in Mi Sanitas.
Our phone lines are open Monday to Friday, 9:00–18:00 Spain time. You can message us on WhatsApp whenever suits you, and our team also replies outside office hours when available. For urgent medical help, use the Sanitas numbers on your insurance card, and in an emergency in Spain call 112.
No. They are the contact numbers of Spanish Health Insurance, an exclusive agent of Sanitas, S.A. de Seguros. We help you choose, apply for and look after your Sanitas policy in English. They are not Sanitas customer-service, medical-assistance or emergency lines.
Use the Mi Sanitas app, which you can switch to English. You can search the Sanitas medical directory, book appointments and show your digital insurance card. Our guide to booking a Sanitas appointment in English walks you through it.
If you arrange your policy through us, your Sanitas certificate is issued instantly once Sanitas approves your application and receives your payment. Our team can answer any questions about what it shows.
If you already have a policy, have your policy or membership number to hand (it is on your insurance card), a short description of what you need, and any dates that matter, such as a visa appointment. For a new quote, tell us the ages of everyone to be insured, where you will live in Spain and your preferred start date.
Get a Sanitas Health Insurance Quote
Tell us your situation and our English-speaking team will come back with a Sanitas recommendation and a personalised quote. No obligation.
