Consult with English-speaking doctors from your home. No waiting rooms, no delays. Video appointments included free with all Sanitas health plans.
Blua telemedicine is Sanitas's digital health service that connects you with licensed Spanish doctors via secure video calls. Whether you need to consult about a minor health concern, prescription renewal, or mental health support, a qualified doctor is available immediately—no appointment waiting lists, no clinic visits required.
Blua telemedicine is included free with all Sanitas health plans. From basic coverage to comprehensive plans, every member receives unlimited access to this service. It's ideal for expats in Spain who need quick medical advice, prescription refills, or second opinions in English without the hassle of scheduling months in advance.
One of the biggest barriers to healthcare for expats is the language. Sanitas Blua removes this obstacle by offering a robust network of English-speaking doctors who understand the unique healthcare needs of international residents in Spain.
How to Find English-Speaking Doctors: When you open the Blua app or website, select "English" as your preferred language during booking. The system filters the doctor network to show only physicians who are fluent in English and comfortable conducting full consultations in the language.
24/7 Availability: English-speaking doctors are scheduled throughout the day and night. Whether you need a consultation at 3 AM or 3 PM, Sanitas maintains English-language coverage. No more struggling to explain medical issues in Spanish or relying on translation apps.
Wide Variety of Specialties: English doctors cover general medicine, dermatology, mental health, pediatrics, gynecology, and more. Book with a GP for general concerns or request a specialist based on your needs.
Blua telemedicine is suitable for a wide range of medical concerns. While not appropriate for emergencies (call 112 for life-threatening situations), video consultations handle most common health questions.
Not for Emergencies: If you experience chest pain, severe breathing difficulty, serious injuries, or suspected overdose, call 112 immediately. Blua is for non-urgent medical consultations.
The Blua app is more than just a video consultation tool. It's a complete digital health platform that puts your medical information at your fingertips.
Both telemedicine and in-person consultations are valuable. Here's how to know when each is right for you.
Best Approach: Use Blua for initial consultations, quick advice, and non-urgent care. If your doctor recommends an in-person visit or specialized testing, Sanitas covers clinic appointments and tests in its network of hospitals and diagnostic centers.
Digital healthcare through Mi Sanitas / Blua is built into Sanitas health insurance plans rather than sold as a separate add-on. Urgent video consultations with general medicine and paediatrics are normally available 24/7 and often appear as €0, even on copay policies — always confirm what applies to your own policy before booking.
*Urgent video consultations with general medicine & paediatrics often appear as €0, even on copay policies. Check your full policy details in the Mi Sanitas app before booking.
Whichever Sanitas plan you choose, you get access to Blua / Mi Sanitas digital tools with English-speaking doctors available for urgent video consultations 24/7. Exact services, limits and any costs are subject to your policy terms.
Founded in 1954 and part of the Bupa Group since 1989, Sanitas is one of Spain's most established private health insurers — giving members the digital Blua / Mi Sanitas tools alongside one of the largest private medical networks in the country.
Have questions about how Blua works? Here are answers to common inquiries from Sanitas members.
No language barrier. Consult comfortably in English with doctors who understand expat healthcare needs.
From basic to comprehensive coverage. Every Sanitas member gets Blua access at no extra cost.
Day, night, weekends, holidays. Doctors are always available when you need medical advice.
Average 4-minute wait. No months-long clinic queues. See a doctor immediately or book a time slot.
Doctors send prescriptions directly to pharmacies. Manage medications digitally through the app.
Encrypted consultations. Your health data is protected under Spanish RGPD regulations.
From the entry-level plan to visa-approved cover, Sanitas plans give you the Mi Sanitas / Blua app with video consultations. Here are three popular options.
Prices are confirmed monthly "from" rates and depend on your age and province. Cover, limits and exclusions are subject to policy terms.
Interested in Blua telemedicine and other Sanitas benefits? Request a personalized quote today. We'll show you plan options and pricing.
Get a free quote for Sanitas health insurance with Blua telemedicine included. Our English-speaking team is here to help you choose the right plan.
Blua video consultations are ideal for many healthcare situations. Here's when you should choose telemedicine versus in-person care.
Sarah, an American expat, woke with a sore throat and fever on a Sunday. She opened the Blua app, booked an English-speaking doctor, and had a 6-minute consultation. The doctor diagnosed a viral infection, prescribed paracetamol, and sent a digital prescription to her local pharmacy. Cost: €0. Time from symptom to treatment: 15 minutes. No emergency room visit needed.
Technology & Security: Blua uses HIPAA-compliant video encryption (same standard as U.S. healthcare). All data is stored in secure Spanish servers compliant with Spanish healthcare privacy law (Ley Orgánica de Protección de Datos). Conversations are never recorded without consent, and your medical information is never shared with third parties.
Internet Requirements: Blua works on any internet connection. Minimum: 2 Mbps download, 1 Mbps upload (standard mobile data is sufficient). For best quality, use WiFi when possible. If your connection drops during a consultation, the app reconnects automatically and your appointment continues seamlessly.
iOS 12+, Android 8+. Download "Mi Sanitas" or "Blua" from app store. Push notifications for appointment reminders.
Any modern browser (Chrome, Safari, Firefox, Edge). No download needed. Works on desktop, tablet, laptop.
24/7/365 operation. No downtime for maintenance. 99.9% uptime guarantee.
Doctor Selection & Ratings: Browse doctors by name, specialty, language, and patient ratings (1-5 stars). Read brief bios showing years of experience and area of focus. See real-time availability or book a future slot. Filter by female/male doctors if you have a preference. All doctors are licensed, verified Spanish healthcare professionals.
Prescription Management: Doctors can issue digital prescriptions that automatically transmit to Spanish pharmacies in your area. You can also request the prescription in paper form to pick up at the clinic. Medications are covered by your Sanitas plan based on your specific coverage level. Common medications typically have minimal out-of-pocket costs.
Medical Records: All telemedicine consultations are documented in your Blua patient file. You can download consultation summaries as PDF. Your Blua medical history is accessible to in-person Sanitas doctors if you choose to share it. This creates a unified medical record across telemedicine and traditional care.