Mi Sanitas is Sanitas’s own member app and web area — where your card, appointments and policy documents live. This section helps you use it in English, and points you to real people when self-service isn’t enough.
The app’s English interface has a few labels that confuse everyone. The ones we’ve verified:
What the app says
What it means
Medical steering wheels
A mistranslation of volantes médicos — referral slips, the paperwork a GP gives you to see a specialist.
Reports and prescriptions
Your medical reports and prescriptions — not your policy paperwork. Policy documents live in the policy area.
Digital health
Sanitas’s digital-health services (the “b.” Blua branding).
Clave
Spanish for “PIN” — a few Spanish labels still appear here and there in the English interface, for example on the security-PIN screen and some upload menus.
The official app and member area
Mi Sanitas is Sanitas’s own member app, available for iPhone and Android — the app works the same way on both.
Serious or life-threatening emergency? Call 112 now — Spain’s emergency number. Do not contact Spanish Health Insurance first.
Urgent medical advice through Sanitas: the Mi Sanitas app includes a video consultation for emergencies with a doctor, in the app’s Emergency care section where shown. This is not a replacement for 112 in a serious emergency.
Sanitas emergency numbers: in the app under Useful telephone numbers, Sanitas lists 24-hour emergencies: 91 752 29 10 · 900 906 207.
App login, card-loading or technical problems: only Sanitas can fix these. Use the Contact section at the bottom of the app’s More menu — telephone numbers, a contact form and offices — or Sanitas Customer service: 91 752 28 52 · 93 362 34 49 · 900 906 210.
Separately from the above: for non-urgent questions about your policy or your documents, you can reach us through our contact page.
Also listed in the app under Useful telephone numbers, run by Sanitas: Sanitas 24-hr medical advice91 752 29 07 · 900 906 208, and Assistance abroad (accepts reverse charges) +34 91 345 65 84.
Frequently asked questions
Sanitas’s own member app and web area — where your digital card, appointments, policy documents and reimbursements live. For a full overview of what it does, see our guide to what Mi Sanitas is and what it does.
In the app — as a shortcut on the Home screen, and under More, then Administrative procedures. See our digital card guide for what it shows and how to use it at a medical centre.
In the app under More, then Administrative procedures, then Policy and documentation. Our policy documents guide explains which document is which and how to download certificates in English or Spanish.
Set Preferred language to English in your profile — More, then Administrative procedures, then Profile and contact. Our language guide shows the route with a screenshot.
In the app, under More, then Administrative procedures, then Reimbursements. Our reimbursements guide walks through a pharmacy claim step by step, including the documents you need and how you get paid.
Sanitas — only they can fix an account or app problem on their side. Use the Contact section at the bottom of the app’s More menu, or call Sanitas Customer service on 91 752 28 52, 93 362 34 49 or 900 906 210.
112 — Spain’s emergency number — before anything else. Do not contact Spanish Health Insurance first. Sanitas also lists 24-hour emergencies numbers in the app under Useful telephone numbers: 91 752 29 10 and 900 906 207.
