Your Sanitas policy documents live in the Mi Sanitas app, in the policy section. This guide shows what you’ll find there, which document is which — and the fastest way to get help in English if the document you need isn’t there.
Where they are in the app
Open More, then Administrative procedures, then Policy and documentation. That screen holds your policy paperwork. (You can also reach your contract paperwork through My details and policies → Contract and documentation.)
If your app is in Spanish, look for Más → Gestiones → Póliza y documentación.
One warning, because the mix-up is common: policy documents are not under Reports and prescriptions — that tab holds medical reports and prescriptions. Your policy paperwork lives in the Policy and documentation screen described above.
What you’ll find there
The Policy documentation screen lists your documents, each with a download control:
Particular terms and conditions — your cover’s own specifics (the screen also records the date you accepted them).
General terms and conditions — the standard terms.
Policy update — the latest update document for your cover.
Certificates — including a Coverage certificate Spain, a Contract certificate, a Certificate of assistance abroad and a Certificate of premiums.
A Request card button at the bottom — this is where you order a physical card.
The Policy documentation screen — documents, certificates and the Request card button. Screenshot from the Mi Sanitas app — details shown are example data.
Which document is which
The particular conditions are your cover’s specifics — who is covered and from when. The general conditions are the standard terms that apply to everyone. When an office or landlord asks for proof of your cover’s details, it is usually the particular conditions they need — people routinely send the wrong one.
Among the certificates, the one people usually want is the Coverage certificate Spain — proof of your cover in Spain. The Certificate of assistance abroad covers travel outside Spain, and the Certificate of premiums is a premiums-payment certificate — useful for tax paperwork, but it is not proof of cover.
Downloading a certificate — in English or Spanish
Tap a certificate and the app asks you to select the beneficiary it’s for, then choose the language — Spanish or English — before downloading. That means you can hand over an English version directly, without translating anything.
Downloading the Coverage certificate Spain — pick the beneficiary and the language. Screenshot from the Mi Sanitas app — details shown are example data.
Need a certificate for a visa or residency appointment?
The app can download cover certificates — but which document a consulate or immigration office accepts depends on your application, and a deadline is the wrong moment to guess. If in doubt, ask us through our contact page and we’ll point you to the right document.
Two look-alikes to avoid: the Certificate of premiums (certificado de primas) is a premiums-payment certificate, not proof of cover; and search results for “Sanitas certificate” often surface an unrelated Colombian company’s app.
Serious or life-threatening emergency? Call 112 now — Spain’s emergency number. Do not contact Spanish Health Insurance first.
Urgent medical advice through Sanitas: the Mi Sanitas app includes a video consultation for emergencies with a doctor, in the app’s Emergency care section where shown. This is not a replacement for 112 in a serious emergency.
Sanitas emergency numbers: in the app under Useful telephone numbers, Sanitas lists 24-hour emergencies: 91 752 29 10 · 900 906 207.
App login, card-loading or technical problems: only Sanitas can fix these. Use the Contact section at the bottom of the app’s More menu — telephone numbers, a contact form and offices — or Sanitas Customer service: 91 752 28 52 · 93 362 34 49 · 900 906 210.
Separately from the above: for non-urgent questions about your policy or your documents, you can reach us through our contact page.
Frequently asked questions
In the Mi Sanitas app, open More, then Administrative procedures, then Policy and documentation. That screen holds your conditions, certificates and policy paperwork, with a download control next to each document.
Because that tab holds your medical reports and prescriptions, not your policy paperwork. Policy documents live in the Policy and documentation screen, reached through More, then Administrative procedures.
The particular conditions (Condiciones particulares) are your cover’s own specifics — who is covered and from when. The general conditions (Condicionado general) are the standard terms. If someone asks for proof of your cover’s details, it is usually the particular conditions they need — people routinely send the wrong one.
The Policy documentation screen lists a Coverage certificate Spain, a Contract certificate, a Certificate of assistance abroad and a Certificate of premiums, each with a download control.
The certificates offer a language choice. When you download the Coverage certificate Spain, the app asks you to pick the beneficiary and then choose Spanish or English before downloading.
A premiums-payment certificate — a record of what you have paid, useful for tax paperwork. It is not proof of cover, so don’t send it when someone asks for evidence of your health insurance; the Coverage certificate Spain is proof of your cover in Spain.
Yes — the Policy documentation screen has a Request card button at the bottom.
The Policy documentation screen includes downloadable certificates — including a Coverage certificate Spain you can download in English or Spanish. Which document a consulate or immigration office needs depends on your application, so if in doubt ask us through our contact page and we’ll point you to the right one. One caution: the Certificate of premiums is a premiums-payment certificate, not proof of cover.
