The Mi Sanitas app lets you video-call an English-speaking doctor in minutes, manage prescriptions, view test results, and handle your entire healthcare journey — all in English, 24/7.
Connect with an English-speaking GP or specialist via video call. Available 24 hours a day, 7 days a week. Urgent calls typically answered within 15 minutes.
Prescriptions issued during your consultation are sent digitally to your nearest pharmacy. No paper, no waiting at the clinic — pick up directly at the farmacia.
View blood tests, imaging results, and your complete medical history inside the app. All documentation available in English for easy sharing with other doctors.
Book in-person appointments with any Sanitas network doctor. Filter by specialty, language, and location. No phone calls needed — book entirely in English through the app.
Your Blua GP can refer you directly to specialists in the Sanitas network. Referral notes passed automatically — no language barrier between departments.
View your coverage, submit claims, access your insurance card, and manage family members — all from within the Mi Sanitas app in English.
Sanitas has published an official English-language guide to registering on the Mi Sanitas app and accessing Blua. Watch this before you start — registration takes around 5 minutes once you have your policy number.
Official Sanitas English registration tutorial
Mi Sanitas is the app that powers Blua. Search for "Mi Sanitas" on either store. It's free to download — you'll activate your account using your Sanitas policy number.
Follow these steps after downloading the app. The whole process takes about 5 minutes. You must already have an active Sanitas policy to complete registration.
Search "Mi Sanitas" on the App Store (iPhone) or Google Play (Android) and install the free app. The icon is blue with the Sanitas logo.
On the welcome screen, tap Registrarme (Register). You'll be asked for your Sanitas policy number — called número de póliza or código de socio. This appears on your welcome email, policy document, or insurance card. Enter it exactly as shown including any leading zeros.
Enter your NIE, DNI, or passport number and your date of birth. These must match what's on your Sanitas policy exactly. You'll then receive a verification code by SMS or email — enter it to confirm your account and set your password.
Once logged in, tap Settings (Configuración) in the bottom menu. Tap Idioma / Language and select English. The entire app — all menus, doctor profiles, Blua, and support — switches to English immediately.
Tap the Blua tab in the main menu. Choose Video Consultation for an immediate call with the next available English-speaking doctor, or Appointment to schedule a specific time. Urgent consultations are typically answered within 15 minutes around the clock.
Tap Appointments (Citas) in the main menu. Use the filter and select Language: English to show only English-speaking doctors. Choose your specialty and a nearby clinic, pick a date and time, and confirm. You'll get instant confirmation by push notification and email.
Blua is just one part of Sanitas's English-language support. Here's everything available to you as an English-speaking Sanitas member.
Healthcare is stressful enough without having to translate a diagnosis or describe symptoms in a second language. When you're in pain, or dealing with a medical emergency at 2am, you need to communicate clearly — and that's exactly what Blua makes possible.
From getting a quote and signing up, through to appointments, prescriptions, claims, and visa documentation — everything with Sanitas can be handled in English. The Mi Sanitas app switches language with one tap. Blua connects you to English-speaking GPs around the clock. And for in-person care, you can filter the entire Sanitas doctor network by language.
Explain exactly what's wrong in your own language. Get an accurate diagnosis and clear treatment plan from a bilingual doctor who understands you fully.
Prescriptions, referral letters, and discharge notes in English. No confusion about dosage, next steps, or follow-up appointments.
In an emergency, speed matters. Blua's urgent line removes the language delay — you go straight to a doctor who speaks English, any time of day.
Every Sanitas plan includes the Mi Sanitas app and Blua telemedicine at no extra cost. Get a quote for the plan that suits your budget and situation.
Our English-speaking team can walk you through registration and your first appointment.
Sanitas is Spain's leading health insurance provider, part of the global Bupa group. Blua is their in-house digital health platform — built, owned, and operated by Sanitas, fully integrated with your policy, network, and records. No third-party telemedicine, no separate subscription.
For over 90 years, Sanitas has provided healthcare to millions in Spain. Their investment in English-language services and the Blua platform makes them the natural choice for expats and international residents who want healthcare on their own terms.