Reach our team via phone, email, or WhatsApp. English-speaking support available 24/7. As a Sanitas Exclusive Agent, we provide comprehensive guidance on health insurance options including Sanitas Residents, Residents Platinum, Más Salud No Copay, International Students, Accede, and Profesionales Plus plans.
Contacting Sanitas for health insurance is the first step toward securing comprehensive coverage in Spain. Our multilingual team understands the unique healthcare needs of expats, digital nomads, students, and professionals seeking health insurance across Spanish healthcare systems. Whether you're relocating to Madrid, Barcelona, Valencia, or any region in Spain, our English-speaking agents stand ready to assist with personalized guidance and competitive quotes.
Multiple contact channels ensure you reach our team through your preferred communication method. Whether you're in a different timezone, prefer written communication, or need immediate assistance, Sanitas offers flexible options accommodating diverse needs and schedules.
Instant messaging for quotes, questions and support. Share photos of documents or discuss coverage details conversationally. Replies usually within 15 minutes during working hours.
Message NowSpeak directly with a native English-speaking insurance agent. Ideal for detailed discussions about coverage, plan comparisons and visa-specific advice. Local lines in Spain, UK and USA.
Call UsPerfect for detailed enquiries, document submission and formal quote requests. Email keeps a written record of everything we discuss, and we reply fast.
Email UsThree easy ways to get in touch with our English-speaking team. Book directly into our calendar, let us ring you back at a time that suits, or send a detailed enquiry and we will reply by email.
Pick a slot that works for you directly in our calendar. Free, no obligation, no sales pressure — just honest guidance on the right Sanitas plan for your situation.
Slots available in Spanish, UK and US time zones.
Leave your number and a good time — we will call you back on the same day during working hours, or first thing the next morning.
Have a question or want a tailored quote? Send us the details and we will reply by email — usually within a few working hours.
We only use your details to reply to your enquiry. No spam, no data sharing. See our privacy policy for more information.
Our team maintains expanded hours specifically accommodating international clients and expats in different timezones. We recognize that many potential customers work flexible schedules or live outside traditional Spanish business hours. Our availability reflects commitment to supporting your transition to Spanish healthcare.
Monday - Friday: 9am - 7pm CET
Saturday: 10am - 3pm CET
Sunday: Limited hours for urgent matters
Full team availability Monday-Friday. Phone, email, and WhatsApp monitored continuously. Responses prioritized by complexity and urgency.
WhatsApp and email available 24/7 for urgent issues. Immediate response prioritized for medical emergencies and time-sensitive matters affecting coverage.
Outside standard hours, responses may require additional time. For true emergencies, always contact emergency services directly. Insurance questions can wait for business hours unless affecting immediate healthcare access.
We know expat schedules often differ from traditional Spanish business hours — you might be working early mornings, late evenings or weekends, or sitting in a completely different time zone. Our extended availability is designed around that reality. WhatsApp means you can message on your schedule; we reply on ours, usually within minutes during working hours.
Quick answers to common questions about contacting Sanitas, our services, and getting started with health insurance.
We keep local numbers in all three countries so you can reach us without paying international rates — whether you're already in Spain, still in your home country, or preparing your visa application from abroad.
868 290 730
Local line — no international charges
Mon-Fri 9am-7pm CET
0203 925 8884
London line — standard UK rates
Mon-Fri 8am-6pm GMT
1 646 222 5288
New York line — evenings for PST welcome
By appointment, all time zones
Prefer a specific time? Message us on WhatsApp at +34 632 93 51 54 or email info@spanish-healthinsurance.com with your time zone and we will call you back at a time that works — mornings in Madrid, afternoons in London, evenings in New York or Los Angeles.
Our team understands expat needs. We speak your language, understand your situation, and make health insurance easy.
As a Sanitas Exclusive Agent, we provide comprehensive support beyond basic insurance sales. We guide you through Spanish healthcare system, explain Sanitas plans, and ensure you select coverage matching your specific situation. Our team handles ongoing relationship maintenance, problem-solving, and adjustments as your life in Spain evolves.
When you contact Sanitas through our agency, you're not talking to a call center reading scripts. You're speaking with insurance professionals who understand healthcare transitions, expat concerns, visa requirements, and Spanish medical system specifics. Our team has worked with hundreds of English-speaking customers. We know common questions. We understand common concerns. We speak your language not just in English words but in understanding your exact situation.
Initial conversation might address fundamental questions: What's actually covered under each plan? How much do premiums increase annually? How quickly can coverage start? Are pre-existing conditions covered? Will this insurance meet my visa requirements? Our agent answers comprehensively and honestly, with zero sales pressure. If Sanitas isn't right for your situation, we'll tell you. If it is, we explain why and what enrollment process involves.
For complex situations—multiple pre-existing conditions, unusual visa status, specific coverage requirements, recent health events—we arrange free consultation with insurance advisors. These conversations run 30-45 minutes depending on complexity. You comprehensively discuss your medical background, visa timeline, lifestyle factors, and coverage priorities. Our advisor recommends specific Sanitas plan, explains what's covered, identifies gaps, answers detailed questions, and confirms you understand terms.
After enrollment, our relationship deepens. Questions about what's covered? Contact us. Doctor billing issue? We resolve it. Need to change plans mid-term? Simple process. Considering cancellation? We discuss whether different plan might work better. We treat customers as long-term relationships requiring ongoing support, not one-time transactions generating commissions.
Free 30-minute consultations with Sanitas insurance advisors cost absolutely nothing and could save years of healthcare frustration. Schedule a consultation if you have complex medical history, multiple visa concerns, specific coverage questions, or want expert guidance before committing. Your advisor reviews your health background, visa situation, lifestyle, coverage priorities, and recommends the perfect Sanitas plan match.
After consultation: receive written plan recommendation, coverage details, pricing summary. Come with questions. Leave with complete clarity. That's our guarantee.
Consultations available via phone, video call, or live chat—your preference. Schedule time zone accommodating your schedule; our advisors work flexible hours specifically for international clients. All conversations are completely confidential. Information shared stays private. No information used for aggressive sales tactics—purely providing best advice for your situation.
Many expats book consultations because they're uncertain about critical questions: Will my insurance cover my existing condition? What happens if I need to leave Spain unexpectedly? How does private insurance affect my public healthcare eligibility? What coverage happens if I change visa types? How does enrollment work and how quickly am I covered? These questions deserve expert answers from someone understanding both insurance mechanics and expat experience. Our consultants provide exactly that clarity.
Having basic information ready when you contact Sanitas enables immediate personalized quote. While not absolutely required, this preparation streamlines the process and results in faster quote delivery and more accurate pricing.
Personal Details
Your date of birth, nationality, current location in Spain (or where moving to), contact email
Visa/Residency
Current visa type: NLV, DNV, work permit, student visa, digital nomad? Timeline for coverage needed?
Health Information
Pre-existing conditions, current medications, recent health issues, surgeries, mental health history
Coverage Needs
Priority coverage: basic medical, dental, vision, maternity, mental health, sports/accidents?
Budget
Monthly budget range: €30-50, €50-100, €100-150, €150+? Flexibility on cost-sharing?
Preferences
Specific doctors, hospitals preferred? Region important? Private vs. public hospital preference?
Most customers gather this information in under 10 minutes. Many already have it available from previous healthcare or visa applications. Coming prepared enables quote within minutes rather than hours. However, this isn't absolutely required—our team gently guides you through information gathering if needed.
Understanding the journey from your first contact with Sanitas to active health insurance coverage provides clarity about timing, next steps, and what to expect. This process is designed to be straightforward and efficient, typically requiring minimal effort and documentation from your side.
Call, email, WhatsApp, or submit web form. Provide basic information: age, location, visa status, coverage needs, budget. Our agent responds quickly, usually within 15 minutes during business hours. Conversation is friendly, informative, without pressure.
Within minutes, receive customized quote showing monthly premium for relevant Sanitas plans. Quote includes coverage details, deductibles, co-pays, network doctors. Valid for 30 days. You have time to think, compare, ask additional questions.
Still uncertain? Book free consultation with insurance advisor. Discuss medical background, coverage details, plan comparison. Advisor answers every question until you feel confident about selection. No obligation whatsoever to proceed.
Ready to enroll? Send required documents: ID copy, proof of address, medical history form. Our team handles Sanitas enrollment paperwork. Typically 24-48 hours processing. You receive confirmation email with policy details, group number, Blua app access instructions.
Coverage starts on date specified in policy (usually first of following month). Download Blua app, set up account, find doctors in network. First premium payment due on specified date. You're covered. Our ongoing support continues indefinitely.
Entire process from initial contact to active coverage typically takes 5-10 business days, sometimes faster if you enroll immediately. Sanitas doesn't have long waiting periods or complex requirements. We handle administrative work; you just provide information and make selection. Goal is getting you covered quickly and efficiently.
Addressing concerns helps clarify what to expect. These answers come from thousands of customer interactions helping expats transition to Spanish healthcare.
Q: Will Sanitas insurance help my visa application?
A: Yes. Many visa types require private health insurance proof. Sanitas provides official insurance certificate suitable for visa applications. Coverage starts immediately after approval. Some visa categories specifically list Sanitas as acceptable provider.
Q: How are pre-existing conditions handled?
A: Sanitas covers pre-existing conditions, typically with brief waiting period (30-180 days depending on condition). We evaluate each situation individually. Transparency about medical history ensures no surprises post-enrollment.
Q: How much do premiums increase annually?
A: Typical annual increases range 2-6% depending on age, plan, inflation. We provide annual premium estimates. No surprise increases during policy year. You have choice to renew or switch plans at renewal.
Q: Can I cancel or change plans after enrolling?
A: Yes. Change plans mid-term with 30-day notice. Cancel with 30-day notice. We discuss options before you leave—often different plan solves concerns. No penalties for switching.
Contact our English-speaking Sanitas team for your personalized quote and consultation.
Our relationship with you extends far beyond initial enrollment. We view ourselves as your healthcare partner navigating Spanish medical system alongside you. This commitment means continuous support, problem-solving, and advocacy.
After you're enrolled with Sanitas, contact us with any questions about coverage, doctor selection, treatment authorization, or billing concerns. We review claims, dispute denials, explain coverage, coordinate with Sanitas directly on your behalf. Use Blua app for routine appointments and prescription refills. Contact us for anything complicated or confusing.
Life changes. Your insurance needs may change too. Moving to different Spanish city? Different coverage needs? Family situation changes? Contact us. We explore plan modifications, coverage adjustments, or different Sanitas plans better suited to new situation. Our goal is ensuring your insurance matches your life, always.
Returning to home country? Different visa status? Enrolling in public healthcare? We discuss options, handle cancellation properly, ensure no coverage gaps. We even provide recommendations for alternative insurance if Sanitas no longer fits your situation. Your satisfaction and appropriate coverage matter more than keeping your premium.